Low network signal or poor picture quality
Possible causes could be:
1. Wi-Fi network devices can interfere with signal transmission, ensure enough distance between
the base station, camera and other Wi-Fi devices.
Possible disturbance factors can be: thick brick walls, exterior walls, glass, water pipes and
metal.
2. Remove dirt from the camera. These can have a negative effect on the image quality.
What could be the reasons why the device does not record when it moves?
Possible causes could be:
1. Is the SD card inserted correctly?
2. Is the camera activated?
3. Are the schedules set correctly?
4. Format the SD card before initial operation.
5. Make sure you are using a Class 10 SD card.
6. In the camera settings, check the sensitivity of the PIR, which may be set too low.
The camera image is superimposed (white areas in the image).
The camera has a white LED for night operation. The light is reflected on reflecting surfaces such as
glass or white surfaces. Do not place the camera in front of glass surfaces and be sure to install it in
protected outdoor areas.
What could be the cause of an SD card error.
Please check the following:
1. Make sure that the SD card is properly inserted and formatted. Please save important data
before formatting, they will not be available afterwards.
2. Be sure to use only a Class 10 SD card.
The time and date display is incorrect.
Possible causes could be:
1. Are the date and time settings of your mobile device set correctly? The system takes the time
from your mobile device.
2. Is the correct time zone selected?
3. Restart the base station by plugging it in again after about 5 seconds.
Base station repeatedly issues voice command "Successfully connected to network".
If the base station repeatedly issues the voice command, please check the connection quality of the
base station to your router. If the connection is bad, the base station tries to reconnect to the router if
the connection is interrupted, so the voice command is issued repeatedly.
