Contents
7
Software upgrade with new files on the PC ............................................................................................................ 349
Software upgrade with new files from the FTP server ........................................................................................... 357
S/W upgrade with the Secvest update utility .......................................................................................................... 359
ARC/ESCC reporting ................................................................................................................................................... 360
ARC/ESCC reporting protocol formats ................................................................................................................... 360
CID/SIA Events ....................................................................................................................................................... 364
Email error messages .................................................................................................................................................. 376
TCP/IP error messages ............................................................................................................................................... 377
Overview of the SSL-relevant messages .................................................................................................................... 377
VoIP error messages ................................................................................................................................................... 379
GSM CME / CMS Error messages .............................................................................................................................. 380
CME Error codes .................................................................................................................................................... 380
CMS Error codes .................................................................................................................................................... 382
Log ............................................................................................................................................................................... 384
Log book entries ..................................................................................................................................................... 384
User numbers ......................................................................................................................................................... 397
Troubleshooting ........................................................................................................................................................... 399
Manual restart (switching off and switching back on) ............................................................................................. 399
Carry out a GSM/wireless mobile manual test call, prepaid ................................................................................... 402
Diagnostic LEDs on the motherboard and GSM/wireless mobile module ............................................................. 403
Trace, recording communication sequences.......................................................................................................... 405
Router, IAD, Firewall .............................................................................................................................................. 408
Time zones .................................................................................................................................................................. 409
Landline notification centre .......................................................................................................................................... 410
GSM network notification centre .................................................................................................................................. 411
SMS notification ...................................................................................................................................................... 411
Email notification/email setup ...................................................................................................................................... 412
IP Mobile Setup / Mobile Data Communication ........................................................................................................... 415
Customer service and support ..................................................................................................................................... 416
Decommissioning the alarm panel .............................................................................................................................. 417
Data protection ....................................................................................................................................................... 417
Disposal ....................................................................................................................................................................... 418
Index .............................................................................................................................................................................. 419
