4 Copyright © Acronis International GmbH, 2002-2014
3.7 Email Templates .......................................................................................................................75
3.8 Licensing ..................................................................................................................................77
3.9 Debug Logging .........................................................................................................................78
3.10 Monitoring ...............................................................................................................................80
4 Maintenance Tasks ........................................................................................................ 82
4.1 Disaster Recovery guidelines ...................................................................................................82
4.2 Backing up and Restoring Acronis Access ................................................................................84
4.3 Tomcat Log Management on Windows ...................................................................................86
5 Supplemental Material .................................................................................................. 91
5.1 Conflicting Software ................................................................................................................91
5.2 Load balancing Acronis Access ................................................................................................91
5.3 Third-party Software for Acronis Access .................................................................................97
5.3.1 PostgreSQL ..................................................................................................................................................... 97
5.3.2 Apache Tomcat .............................................................................................................................................. 97
5.3.3 New Relic ....................................................................................................................................................... 97
5.4 Using Acronis Access with Microsoft Forefront Threat Management Gateway (TMG) ..........98
5.4.1 Overview ........................................................................................................................................................ 98
5.4.2 Introduction ................................................................................................................................................... 99
5.4.3 Install the SSL Server Certificate ................................................................................................................. 101
5.4.4 Create a New Web Listener ........................................................................................................................ 102
5.4.5 Create a New Web Site Publishing Rule .................................................................................................... 106
5.4.6 Configure an External DNS Entry for the Acronis Access Gateway Server ............................................. 112
5.4.7 Using the Access Mobile Client with a TMG reverse proxy server .......................................................... 112
5.4.8 Using the Access Desktop Client with a TMG reverse proxy server. ....................................................... 113
5.5 Unattended desktop client configuration .............................................................................113
5.6 Monitoring Acronis Access with New Relic ...........................................................................114
5.7 Using trusted server certificates with Acronis Access ...........................................................115
5.8 Creating a Drop Folder ...........................................................................................................117
5.9 Customizing the web interface ..............................................................................................118
5.10 How to support different Access Desktop Client versions ....................................................119
5.11 How to move the FileStore to a non-default location. ..........................................................119
5.12 Acronis Access for Good Dynamics ........................................................................................120
5.12.1 Introduction ................................................................................................................................................. 120
5.12.2 Testing a trial version of Acronis Access for Good Dynamics .................................................................. 121
5.12.3 Requesting and configuring Acronis Access within Good Control .......................................................... 122
5.12.4 Good Dynamics Policy Sets and Acronis Access........................................................................................ 126
5.12.5 Granting Acronis Access access to a Good Dynamics User or Group ...................................................... 127
5.12.6 Enrolling the Acronis Access client app in Good Dynamics ...................................................................... 129
5.13 MobileIron AppConnect support ...........................................................................................131
5.13.1 Introduction ................................................................................................................................................. 132
5.13.2 Testing a trial version of Acronis Access with AppConnect ..................................................................... 132
5.13.3 Creating an AppConnect configuration and policy for Acronis Access on your MobileIron VSP .......... 132
5.13.4 Activating the Acronis Access iOS client with AppConnect ...................................................................... 136
5.13.5 Ongoing AppConnect management of Access Mobile Clients ................................................................ 137
5.13.6 Using AppConnect with Kerberos Constrained Delegation ..................................................................... 137
