229 Copyright © Acronis International GmbH, 2002-2012
9 Troubleshooting
In this section
Acronis System Report ........................................................................... 229
Acronis Smart Error Reporting ............................................................... 230
How to collect crash dumps ................................................................... 231
General recommendations .................................................................... 232
Creating a custom rescue CD ................................................................. 232
Viewing log ............................................................................................. 233
Acronis Customer Experience Program ................................................. 234
9.1 Acronis System Report
When you contact the Acronis support team, they will usually need information about your system in
order to resolve your problem. Sometimes getting the information is an inconvenient process and
may take a long time. The Generate system report tool simplifies the procedure. It generates a
system report containing all the necessary technical information and allows you to save the
information to file. When it’s necessary, you can attach the created file to your problem description
and send it to Acronis support team. This will simplify and speed up the search for a solution.
To generate a system report:
On the main program window click the question mark symbol, and select Generate system
report, or
Press CTRL+F7. Note that you can use the key combination even when True Image 2013 is
performing any other operation.
After the report is generated:
To save the generated system report to file, click Save and in the opened window specify a
location for the created file.
To save the report to file and send it to Acronis support team by e-mail, click Save and send.
To exit to the main program window without saving the report, click Cancel.
You can place the tool on your bootable rescue media as a separate component to be able to
generate a system report when your computer cannot boot. After you boot from the media, you will
be able to generate the report even without running True Image 2013. In this case you should plug
in a USB flash drive before clicking the Acronis System Report icon. The generated report will be
saved on the USB flash drive.
To place the Acronis System Report tool on a bootable rescue media:
Select the Acronis System Report check box on the Rescue Media Content Selection page of the
Acronis Media Builder wizard.
Click Next to continue.
