Bedienungsanleitung Acronis True Image 2014 (Seite 249 von 257) (Englisch)

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When your issue is an error encountered during Acronis True Image 2014 operation, the error

message box will contain the Knowledge Base button. Clicking the button will take you to a Support

KB article offering solution(s) for the issue that caused the error. The error message box will also

have a link to the Acronis Support KB. This link may be useful when the KB does not have the

appropriate article yet. Clicking the link will take you to a Web form. There, you can enter the event

code displayed in the error box to search for a solution in the entire KB. For more information, see

Acronis Smart Error Reporting (p. 246).

System report

Acronis Support personnel may request you to provide the system report. To create the report,

select Generate system report in the Help menu, then save the report and send it to Acronis

Customer Central. For more information see Acronis System Report (p. 245).

9.5 Creating a custom rescue CD

In most cases you can use a standard rescue CD created with a help of Acronis Media Builder. For

more information see Creating bootable rescue media (p. 174).

If the recovery environment cannot detect some of the hard disk drives, the network adapter, the

mouse or the keyboard, usually there is a problem with the drivers. So when the standard rescue CD

lacks some of your hardware drivers, you need to create a custom one.

The Linux-based recovery environment used by Acronis does not provide the ability for users to add

new drivers. Because of this, you should request Acronis Customer Service Department to create a

custom rescue CD that will have all the drivers you need.

Before making a request, collect the information about your system. To do this you need to create a

system report under bootable media.

To generate a system report:

1. Create Acronis bootable rescue media, if you do not have it. See details in Acronis Media Builder

(p. 175).

2. Arrange the boot order in BIOS so as to make your rescue media device (CD, DVD or USB stick)

the first boot device. See Arranging boot order in BIOS (p. 109).

3. Boot from the rescue media and select True Image.

Instead of clicking True Image, you can plug in a USB flash drive and click Acronis System Report. In this

case the program generates a report and automatically saves it to the flash drive.

4. Click the arrow next to the Help icon ( ), and select Generate system report.

5. After the report is generated, click Save and in the opened window specify a location for the

created file.

The program will archive the report into a zip file.

Send the file to the Acronis Customer Service Department. They will build an iso image of a custom

rescue media compatible with your computer hardware and send you the iso file. Burn this file to a

CD/DVD using a program that can handle iso files such as Nero.

Please be aware that finding the appropriate drivers and making the custom rescue media may take time.

Furthermore, finding the appropriate drivers may be not possible in some cases.

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