Bedienungsanleitung Acronis True Image 2016 (Seite 154 von 161) (Englisch)

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12 Troubleshooting

In this section

Acronis System Report ........................................................................... 154

Acronis Smart Error Reporting ............................................................... 155

Sending feedback to Acronis .................................................................. 156

How to collect crash dumps ................................................................... 157

Acronis Customer Experience Program ................................................. 157

12.1 Acronis System Report

When you contact the Acronis support team, they will usually need information about your system in

order to resolve your problem. Sometimes getting the information is an inconvenient process and

may take a long time. The Generate system report tool simplifies the procedure. It generates a

system report containing all the necessary technical information and allows you to save the

information to file. When it’s necessary, you can attach the created file to your problem description

and send it to Acronis support team. This will simplify and speed up the search for a solution.

To generate a system report, perform one of the following:

 On the sidebar, click Help, and then click Generate system report.

 On the Windows Start menu, click All Programs -> Acronis -> Acronis True Image 2016 -> Tools

and Utilities -> Acronis System Report.

 Press CTRL+F7. Note that you can use the key combination even when Acronis True Image 2016

is performing any other operation.

After the report is generated:

 To save the generated system report to file, click Save and in the opened window specify a

location for the created file.

 To exit to the main program window without saving the report, click Cancel.

You can place the tool on your bootable rescue media as a separate component to generate a system

report when your computer cannot boot. After you boot from the media, you can generate the

report without running Acronis True Image 2016. Simply plug in a USB flash drive and click the

Acronis System Report icon. The generated report will be saved on the USB flash drive.

To place the Acronis System Report tool on a bootable rescue media:

 Select the Acronis System Report check box on the Rescue Media Content Selection page of the

Acronis Media Builder wizard.

 Click Next to continue.

Creating a system report from the command line prompt

1. Run Windows Command Processor (cmd.exe) as administrator.

2. Change the current directory to the Acronis True Image 2016 installation folder. To do so, enter:

cd C:\Program Files (x86)\Acronis\TrueImageHome

3. To create the system report file, enter:

SystemReport

File SystemReport.zip will be created in the current folder.

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