219 Copyright © Acronis, Inc., 2000-2011
More information about this error and an applicable solution may be available online in the Acronis
Knowledge base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x00970007+0x00970016+0x00970002"
The event codes from different modules are combined with "+" symbols. When manually entering
such event codes into the appropriate field to search in the Knowledge Base, enter the event code
components without spaces around the "+" symbols.
If the event code(s) is not recognized in the Knowledge Base, the base does not yet contain an article
to resolve the issue. In such cases, please open a trouble ticket with Acronis Customer Central.
10.4 Creating a custom rescue CD
In most cases you can use a standard rescue CD created with a help of Acronis Media Builder. For
more information see Creating bootable rescue media (p. 160).
If the recovery environment cannot detect some of the hard disk drives or the network adapter,
usually there is a problem with the drivers. So when the standard rescue CD lacks some of your
hardware drivers, you need to create a custom one.
The Linux-based recovery environment used by Acronis does not provide the ability for users to add
new drivers. Because of this, you should request Acronis Customer Service Department to create a
custom rescue CD that will have all the drivers you need.
Before making a request, collect the information about your system. Select Generate System Report
in the Help menu. Acronis True Image Home 2011 will automatically collect the required information
and display a list of what is collected in the report. In the process of creating the report the program
may install some components required for collecting the necessary information. When the report is
complete, click Save As and select the desired folder or leave the default My Documents folder. The
program will archive the report into a zip file. Send the file to the Acronis Customer Service
Department. They will build an iso image of a custom rescue media compatible with your computer
hardware and send you an iso file. Burn this file to a CD/DVD using a program that can handle iso
files such as Nero. Incidentally, this report may also be useful when you request the Acronis
Customer Service Department to help you with a problem.
After burning your custom rescue CD, test it to make sure that your hard disk drives and network
adapter are now detected in the recovery environment.
10.5 Viewing Log
The log can provide information, for instance, about scheduled backup results, including reasons for
any failures.
Most Acronis True Image Home 2011 operations write their own entries in the logs, though logs are
not provided for the Try&Decide operation, image mounting/unmounting, Acronis Startup Recovery
Manager activation/deactivation, and bootable media creation.
The logs contain only partial information on Acronis Nonstop Backup operations. The remaining
information on operation of that feature is written to its own log. That log is not available to users as
