Bedienungsanleitung Acronis True Image Home 2012 (Seite 223 von 229) (Englisch)

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code displayed in the error box to search for a solution in the entire KB. For more information, see

Acronis Smart Error Reporting (p. 220).

System report

Acronis Support personnel may request you to provide the system report. To create the report,

select Generate system report in the Help menu, then save the report and send it to Acronis

Customer Central. For more information see Acronis System Report.

9.4 Creating a custom rescue CD

In most cases you can use a standard rescue CD created with a help of Acronis Media Builder. For

more information see Creating bootable rescue media (p. 161).

If the recovery environment cannot detect some of the hard disk drives, the network adapter, the

mouse or the keyboard, usually there is a problem with the drivers. So when the standard rescue CD

lacks some of your hardware drivers, you need to create a custom one.

The Linux-based recovery environment used by Acronis does not provide the ability for users to add

new drivers. Because of this, you should request Acronis Customer Service Department to create a

custom rescue CD that will have all the drivers you need.

Before making a request, collect the information about your system. Select Generate system report

in the Help menu. Acronis True Image Home 2012 will automatically collect the required information

and display a list of what is collected in the report. In the process of creating the report the program

may install some components required for collecting the necessary information. When the report is

complete, click Save and select the desired folder or leave the default folder. The program will

archive the report into a zip file. This report may also be useful when you request the Acronis

Customer Service Department to help you with a problem.

Send the file to the Acronis Customer Service Department. They will build an iso image of a custom

rescue media compatible with your computer hardware and send you the iso file. Burn this file to a

CD/DVD using a program that can handle iso files such as Nero.

Please be aware that finding the appropriate drivers and making the custom rescue media may take time.

Furthermore, finding the appropriate drivers may be not possible in some cases.

After burning your custom rescue CD, test it to make sure that all your computer hardware is now

detected in the recovery environment.

9.5 Viewing log

Most Acronis True Image Home 2012 operations write their own entries in the logs. When issues

with the operations occur, the log entries may provide information on their causes.

The log can provide information, for example, about scheduled backup results, including causes for

any failures.

If you want to view the log of Acronis True Image Home 2012 operations, click the gear wheel icon on

the toolbar to open the Settings menu and then select View log.

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