45 Copyright © Acronis International GmbH, 2002-2013
to prevent conflict with other USB devices attached to your PC, try disconnecting all the USB
devices (except the mouse and keyboard).
You can try to find the solution to your problem in the Acronis Support Knowledge Base (KB). To
access the Support KB, click on the following link: http://kb.acronis.com/. Then use the Search
function. Enter the key words related to your problem into the appropriate field and click Search. The
KB may have recommendations on solving your specific problem. Acronis Support team continuously
adds new articles to the KB. If you are not able to find the solution to your problem in the KB or the
suggested solution(s) does not help, feel free to contact Acronis Customer Central at
http://www.acronis.com/support/.
When you encounter an error during True Image Lite 2013 operation, the error message box will
contain the Knowledge Base button. Clicking the button will take you to a Support KB article offering
solution(s) for the issue that caused the error. The error message box will also have a link to the
Acronis Support KB. This link may be useful when the KB does not have the appropriate article yet.
Clicking the link will take you to a Web form. There, you can enter the event code displayed in the
error box to search for a solution in the entire KB. For more information, see Acronis Smart Error
Reporting (p. 42).
System report
Acronis Support personnel may request you to provide the system report. To create the report,
select Generate system report in the Help menu, then save the report and send it to Acronis
Customer Central. For more information see Acronis System Report (p. 42).
5.5 Viewing log
Most True Image Lite 2013 operations write their own entries in the logs. When issues with the
operations occur, the log entries may provide information on their causes.
The log can provide information, for example, about scheduled backup results, including causes for
any failures.
If you want to view the log of True Image Lite 2013 operations, click the gear wheel icon on the
toolbar to open the Settings menu and then select View log.
