Call Center Skin
3 Call Center Skin
If you start the call center application for the first time a default skin is chosen. You can override this skin by
uploading your own skin. This is the same process as with e-commerce transactions. If you don't upload a skin,
the Adyen default skin will be used.
In the Customer Area, add the Call Center Skin Code in the merchant settings page of the Merchant Account
(Settings > Merchant Settings):
Contrary to what is common for e-commerce transactions the Result URL & Continue-to URL of the call center
application should be set. Use the following settings:
● Result URL for Test
https://callcenter-test.adyen.com/callcenter/action/result.shtml
● Continue-to-URL for Test
https://callcenter-test.adyen.com/callcenter/action/callcenter.shtml
● Result URL for Live
https://callcenter-live.adyen.com/callcenter/action/result.shtml
● Continue-to-URL for Live
https://callcenter-live.adyen.com/callcenter/action/callcenter.shtml
This makes sure that the operator will stay within the call center application after processing a transaction.
Please note that the call center interface is using the regular hosted payment pages so you can use much of
that functionality.
The Show airline fields on callcenter page skin option is also set here if wishing to capture airline data. Please
see the Airline Data document, available from Adyen Support, for further information.
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