Payment Completion
Payment Completion
When a shopper has completed the payment they are redirected to a default Adyen result page. More
information about the result page and payment completion can be found in the Adyen Integration Manual.
PayPal has a specific way of handling non-completed or refused payments. For a large part of the refusal
payments you will therefore receive PENDING in the result URL. The reason for this behaviour is that PayPal
may offer a shopper to try again.
If the shopper succeeds to successfully complete their payment, you will receive a normal AUTHORISATION
notification with the success field set to true.
Bank transfers
If your PayPal account approves it, it is possible for a shopper to pay via bank transfer to PayPal. This means
that you will receive the AUTHORISATION notification in approximately 5 to 7 days.
Allowing bank transfers also results in the situation that you will never receive a refused payment, because
PayPal never expires the payment.
Shopper Statement
Some acquirers, including PayPal, support a variable shopper statement. To submit a variable shopper
statement you can set the shopperStatement field in the payment request to further improve the shopper
experience. More information about submitting the Shopper Statement Field can be found in the Adyen
Integration Manual.
If no shopperStatement is supplied PayPal will use the merchant reference as the text used for the statement.
Reporting
Please use the External Settlement Report with Info to see information in Adyen pertaining to your PayPal
settlements. The report is the same as our usual settlement reports (available at Merchant level), however is
available at Company level only.
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