Bedienungsanleitung AEA PK-232 MBX - Pakratt 232 (Seite 4 von 266) (Englisch)

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Welcome

Congratulations!! You've purchased another fine Timewave product.

PLEASE, before we go any further, may we ask you to FILL OUT AND RETURN the

Warranty Registration Card, which has been packed with your PK-232 system.

Product Update Policy

From time to time Timewave may make available updates to the design of its

products.

We can only tell you about these updates if we have your warranty card on file.

PLEASE SEND IT IN if you have not already done so.

In Case of Trouble

Application and troubleshooting assistance may be had by calling Timewave from

9:00-12:00 A.M. or 1:00-4:00 P.M. in St. Paul, MN. Ask for the Technical

Support Department. The phone number is 651-489-5080. Please have your

PK-232's serial number and version date of the software available. The version

date is on the first screen that comes up when you turn on the PK-232. We will

also need to know the nature of any other equipment connected to the PK-232.

You may wish to attempt to solve problems locally, using other hams or an

Timewave dealer. With over 100,000 PK-232s in use, a helpful Amateur with

equipment similar to your own may literally be just around the corner.

Substituting another PK-232 that you know is working properly for your

questionable one is a diagnostic technique that will check out the rest of your

station. You may also try running your PK-232 in another station if possible.

Timewave provides Technical Support for its line of amateur radio equipment by

way of your personal computer and modem on the internet! Timewave's email

addresses for serice and tech support are mailto:service@timewave.com and

techsupport@timewave.com.

If you call for assistance, please have your PK-232 up and running beside the

phone. Our Support technician will likely ask you to perform certain keyboard

routines to aid in diagnosis. If you have a voltmeter handy, you might have the

PK-232 open so you can report measurements to the Support technician.

Many of the Timewave products that are sent to us for repair are in perfectly

good order when we receive them. There is a check-out charge of $40 for units

returned to us in working order. Please perform whatever steps are applicable

from the installation sections of this manual.

PLEASE DO NOT RETURN THE PK-232 TO US WITHOUT CONTACTING US FOR PERMISSION AND

AN RMA NUMBER. WE WOULD LIKE THE OPPORTUNITY TO TROUBLESHOOT THE PROBLEM OVER

THE PHONE FIRST, SAVING YOU BOTH TIME AND MONEY.

If the unit must be sent in, we will give you a Return to Manufacturer

Authorization (RMA) number over the telephone. This number allows us to track

your unit and provide you with its status. Please write this number on the

outside of the box so we may process your unit as quickly as possible.

9/99 ii

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AEA PK-232 MBX - Pakratt 232 Seite 4

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