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Troubleshooting
Before sending the device to the customer service, check in the following table if you can solve the problem yourself.
Problem Possible Cause Solution
No display (3) No power supply WARNING:
Turn the unit o before looking for the problem!
Attach the plug correctly; if necessary, check the socket with
another device for functionality.
Main switch set to OFF Turn the device on by the main switch (14).
No sound Speaker cables not properly
connected
Check speaker cables for proper, tight t and proper contact
in the sockets.
Inserted disc is dirty Clean disc; check with faultless disc for sound playback, if
necessary.
Unit is muted Press MUTE (26) on the remote control to unmute the sound.
No sound output via Digital Out Set the speakers to minimum “Vol. 01”.
Wrong audio track (DTS) Press AUDIO to set AC3 sound.
No MP3 sound output via Digital
Out.
Increase volume to a suitable level.
No image Cables not properly connected Check cables for proper, tight t.
Input signal for TV set not cor-
rect selected
Set your TV set to the correct AV input.
No color TV system not properly set Change the setting under TV Type (PAL/NTSC).
Wrong color setting on TV set Adjust the color setting on your TV set.
Disc cannot be
read
No disc inserted Insert a Disc.
Disc not properly inserted Insert the Disc again, label up.
Condensation on laser Moving from a cold to a warm environment can cause laser
condensation; the laser is incapacitated. Remove the disc and
leave the unit turned o for about 1 hour.
Remote control
does not work
Wrong directed Point the remote control towards the unit.
Out of range Ensure that the remote control is within the range of 8 meters
from the unit.
Batteries exhausted Exchange the remote control batteries; observe correct polar-
ity!
Temporary mal-
function
Defective disc inserted Wait approx. 10 seconds until the unit works normal again.
Wrong button pressed Wait approx. 3 seconds and press correct button.
Electrical interference Turn the unit for approx. 2 minutes o with the main switch
(14). If this does not solve the problem move the unit to a
dierent location.
Image scrolls TV set not properly set Setup the TV set properly.
DVD 4620 HC video signal not
correct
Select the correct output signal (PAL/NTSC) for your TV set.
