46
Appendix:A
When connecting the camera to the computer or TV:
Problem Cause Solution
I cannot view the
video clips on my
computer.
Driver or software is
not installed on the
computer.
Install Direct X 9.0c or
above and Windows Media
9.0 Codecs to solve this
problem. See page 31 for
details on installing the
software, or go to http://www.
microsoft.com to download
the required files.
Driver installation
failed.
The installation is
terminated abnormally.
Remove the driver and other
related programs. Follow
the installation steps in
the manual to re-install the
driver.
The camera has been
connected to the PC via
the USB cable before
installing the driver.
Install the driver before
plugging in the USB cable.
The TV screen
does not display
after connecting the
camera to the TV.
The camera is not
correctly connected to
the TV.
Reconnect the camera to TV
correctly.
A conflict with other
installed camera
or capture device
occurred.
The device is not
compatible with the
camera.
If you have any other camera
or capture device installed
in your computer, please
completely remove the
camera and its driver from
the computer to avoid the
conflict.
Noises occur on my
computer screen
when using Video
Conferencing.
The flicker setting does
not match the standard
of the country you are
staying.
Adjust the flicker setting.
For
more information, please
refer to the “Flicker Settings”
table on page 47.
