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Troubleshooting
Before contacting the service center, here are some instructions to help you
troubleshoot your device:
• To have optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files or apps on your
phone.
• To update your system software, use the System Updates command in your phone’s
settings.
• To set your phone to factory default, use the Backup & Reset in the phone’s
settings, All your phone data will be lost permanently. It is strongly advised to fully
back up your phone before resetting.
My phone can't be switched on
• When the phone can't be switched on, charge for at least 20 minutes to ensure the
minimum battery power needed. Then switch it on again.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone by pressing and holding the
Power key until it turns off and then restart it again.
• If your phone has a removable battery, remove the battery and reinsert it, then
restart the phone.
My phone turns off by itself
• When your phone turns off by itself, make sure that the Power key is not
accidentally pressed.
• Check the battery charge level.
• Check your phone’s settings for turning off the phone at a certain time.
• If it still doesn't work, Factory reset the phone via the Backup & reset in the phone’s
Settings. Make sure you have backed up your data.
My phone can't charge properly
• Make sure that you are using the proper charger that comes with the phone.
• If your phone has a removable battery, make sure that your battery is inserted
properly and the battery terminal makes a good contact with the phone. It must be
inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery power
has been discharged for a long time, it may take around 20 minutes to display the
battery charging indicator on the screen.
