Bedienungsanleitung Alcatel A3 - 5046U (Seite 51 von 55) (Englisch)

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Troubleshooting .....................

Before contacting the service centre, you are advised to follow the

instructions below:

•You are advised to fully charge the battery for optimal operation.

•Avoid storing large amounts of data on your phone as this may affect

its performance.

•Use the FOTA (Firmware Over The Air) Upgrade tool to update your

phone's software. To access Updates, touch the Application tab from

the Home screen, then select Updates, or touch Settings\About

phone\Updates.

Touch and the phone will search for the latest software. If you

want to update the system, touch the button, and when that’s

finished, touch to complete the update. Now your phone will

have the latest software version. You should turn on data connection

or Wi-Fi before searching for updates. Auto-check settings are also

available. If you have chosen auto-check, when the system discovers

a new version, a dialog will pop up. The user can choose to download

it or ignore it. A notification will also appear in the status bar.

Don't change your default storage location while FOTA is downloading

or updating to avoid errors in locating the correct update packages.

•Use Factory data reset or the Mobile Upgrade tool to perform phone

formatting or software updating (to reset factory data, hold down the

Power key and the Volume up key at the same time under power

off mode). ALL User phone data: contacts, photos, messages and

files, downloaded applications will be lost permanently. It is strongly

advised to fully back up the phone data and profile via Smart Suite

before doing formatting and updating.

•Please pay attention that after Factory data reset is performed you

may be requested to enter the Google account credentials* that were

used on this device before Factory reset. Otherwise you will not be

able to use the device. If you don’t remember your Google account

credentials please complete the Google account recovery procedure.

In case you don’t succeed in it - please apply to an authorised repair

center, but remember that it will not be regarded as warranty case.

* Applicable for Android OS versions starting from 5.1.

and carry out the following checks:

My phone can't be switched on or is frozen

•When the phone can't be switched on, charge for at least 20 minutes

to ensure the minimum battery power needed, then try to switch

on again.

•When the phone falls into a loop during power on-off animation and

the user interface can't be accessed, press and hold the Power key

to reset. This eliminates any abnormal OS booting issues caused by

3rd party APKs.

•If neither method is effective, reset the phone using the Power key

and the Volume up key (holding both together) or update software

via Mobile Upgrade tool.

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

•If it still does not work, use Factory data reset to reset the phone or

Mobile Upgrade to update software.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone,

and make sure the Power key is not accidentally pressed while the

screen is unlocked.

•Check the battery charge level.

•If it still does not work, use Factory data reset to reset the phone or

FOTA/Mobile Upgrade to update software.

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