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I can’t add a contact
• Make sure that your SIM card contacts are not full; delete some files or
save the files to the device.
I can’t send and receive MMS
• Check your device memory as it might be full.
• Contact your network operator to check service availability and MMS
parameters.
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped. Try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK (Personal Unblocking
Key) code.
I can’t connect my device to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has
been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart Suite
installation.
• Make sure that you’re using the right cable from the box.
I can’t download new files
• Make sure that there is sufficient device storage space for your
download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The device can’t be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your device is visible to
other users.
• Make sure that the two devices are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 135
minutes).
• After a partial charge, the battery level indicator may not be exact.
