105 106
- Inclement weather, lightning, fire, humidity, infiltration of liquids or foods,
chemical products, download of files, crash, high voltage, corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI) have
been removed or altered.
There are no express warranties, whether written, oral or implied, other than
this printed limited warranty or the mandatory warranty provided by your
country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be liable
for indirect, incidental or consequential damages of any nature whatsoever,
including but not limited to commercial or financial loss or damage, loss of data
or loss of image to the full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect,
incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
14
Troubleshooting
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
•To have optimal operation, fully charge the battery.
•To improve the phone’s performance, remove unnecessary files or
apps on your phone.
•Update your phone's software via the Updates application. Or you
can touch Settings > About phone > System Updates to update
software.
•Reset your phone via Factory data reset. You can touch Settings
> Backup & reset > Factory data reset, and then touch RESET
PHONE. Another method is to hold down the Power key and the
Volume up key at the same time when your phone is powered off.
All your phone data will be lost permanently. It is strongly advised
to fully back up your phone data before resetting.
and carry out the following checks:
My phone can't be switched on or is frozen
•When the phone can't be switched on, charge for at least 20
minutes to ensure the minimum battery power needed. Then switch
it on again.
•When the phone falls into a loop during power on animation and
the user interface can't be accessed, press and hold the Volume
down key to enter Recovery mode. This eliminates any abnormal OS
booting issues caused by third party applications.
•If neither method is effective, reset the phone using the Power key
and the Volume up key (holding both together) or update software
via the Updates application.
My phone has not responded for several minutes
•If your phone doesn’t respond, turn off your phone by pressing and
holding the Power key until it turns off and then restart it again.
