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Troubleshooting
Refer to the instructions below before contacting our aftersales service:
Your GO WATCH can't be detected.
• Press the Power or Back key to light up the screen. Your GO WATCH can
be detected for only 3 minutes after the screen is off.
• Turn on Bluetooth if it is disabled.
• Enable the Bluetooth service to search for devices.
Your GO WATCH fails to pair with your phone or the pairing is slow.
• Press the Power or Back key to light up the screen. Your GO WATCH can
be detected for only 3 minutes after the screen is off.
Your GO WATCH often disconnects from your phone.
• The background Onetouch Move service stops. Restart the application.
• Make sure your GO WATCH is not too far away from your phone.
Wi-Fi/Bluetooth transferring is slower than expected:
If other Bluetooth devices are also paired and connected to your phone, it is
normal for the file transfer rate via Bluetooth to decrease. It is also normal
behaviour for the Wi-Fi speed to be impacted and you may experience slower
performance.
How many BT 4.0 Low Energy (BLE) devices can be connected to
the phone at most?
5 BLE devices can be connected to the phone at the same time.
