9
A: the possible reason are listed as bellow:
1. Unstable local signal.
2. Hardware problem.
You may:
1. If you are inside a building or near a structure that may be blocking the signal,
change the position or location of the device. For example, try moving the device
close to a window.
2. Check the hardware or use another device and retry.
6. Q: How to do if I forgot Wi-Fi Key?
A: You can reset the device to factory defaults by press Power key and WPS key
together.
7. Q: Why the SSID does not appear in the wireless network list?
A: you can check the device as the suggestion bellow:
z Check the device Status Display for error messages or information.
z Refresh your network list on your computer.
Windows: Click Refresh Network List on the left side of the Wireless Network
Connection screen.
If that does not work you can try the following:
1. Open Network Connections.
2. Right-click Wireless Network Connection and select Properties.
3. Click the Wireless Networks tab.
4. Delete any unused wireless connections from the Preferred Networks list and
click OK.
5. Restart your computer.
Mac: Try rebooting your computer
8. Q: How to do if “PIN lock” or “PUK lock”?
A: The SIM card is locked. Login Web page and Enter your PIN code or PUK code you
got from the operator.
Note: if you entered wrong PIN 3 times, then PUK is needed, and if the wrong PUK
entered 10 times, the SIM card will be locked forever.
9. Q: How to connect/disconnect to the 4G/3G network?
A: Login the web browser, go to Connection click “Connect/Disconnect” button
10. Q: How to set a new PIN for my SIM card?
A: Login web browser, Go to Settings->Pin Code Settings
11. Q: Where can I nd information about Internet connectivity and Wi-Fi setup?
A: Login web browser, Go to Connection
12. Q: How to check the volume and time i used before?
A: Login web browser, Go to Usage
13. Q: How to search the network manually?
A: Login web browser, Go to Settings->Network mode, choose manual for network
selection;
14. Q: How to check the model number and rmware versions of my device?
A: Login web browser, go to Settings->About
