Bedienungsanleitung Alcatel One Touch 1013D (Seite 25 von 26) (Englisch)

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My phone cannot charge properly

•Make sure you are using an ALCATEL ONETOUCH battery and the

charger from the box

•Clean the battery contact if it’s dirty.

•Make sure your battery is inserted properly before plugging in the

charger.

• Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to display

the battery charger indicator on the screen

•Make sure charging is carried out under normal conditions (0°C to

+40°C)

•When abroad, check that the voltage input is compatible

My phone cannot connect to a network or “No service” is

displayed

•Try connecting in another location

•Verify the network coverage with your operator

•Check with your operator that your SIM card is valid

•Try selecting the available network(s) manually (see page 33)

•Try connecting at a later time if the network is overloaded

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see page 13, 14)

•Make sure the chip on your SIM card is not damaged or scratched

•Make sure the service of your SIM card is available

Unable to make outgoing calls

•Make sure you have dialed a valid number and press the

key

•For international calls, check the country and area codes

•Make sure your phone is connected to a network, and the network is

not overloaded or unavailable

•Check your subscription status with your operator (credit, SIM card

valid, etc.)

•Make sure you have not barred outgoing calls (see page 32)

•Make sure that your phone is not in flight mode

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network)

•Check your subscription status with your operator (credit, SIM card

valid, etc.)

•Make sure you have not forwarded incoming calls (see page 32)

•Make sure that you have not barred certain calls

•Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is

received

•Check that you have subscribed to this service with your operator

•Your caller has concealed his/her name or number

I cannot find my contacts

•Make sure your SIM card is not broken

•Make sure your SIM card is inserted properly

•Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Navigation key

(up and down)

•Check the network strength

•Make sure that the receiver, connector or speaker on your phone is

clean

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes

this service

•Make sure this feature does not require an ALCATEL ONETOUCH

accessory

When I select a number from my contacts, the number cannot

be dialed

•Make sure that you have correctly recorded the number in your file

•Make sure that you have inputted the country prefix when calling a

foreign country

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Alcatel One Touch 1013D Seite 25

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