Bedienungsanleitung Alcatel One Touch 1040 (Seite 30 von 31) (Englisch)

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My phone cannot charge properly

• Make sure you are using an ALCATEL ONE TOUCH battery and the

charger from the box

• Clean the battery contact if it’s dirty.

• Make sure your battery is inserted properly before plugging in the charger.

• Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to display

the battery charger indicator on the screen

• Make sure charging is carried out under normal conditions (0°C to +40°C)

• When abroad, check that the voltage input is compatible

My phone cannot connect to a network or “No service” is displayed

• Try connecting in another location

• Verify the network coverage with your operator

• Check with your operator that your SIM card is valid

• Try selecting the available network(s) manually (see page 38)

• Try connecting at a later time if the network is overloaded

Invalid SIM card

• Make sure the SIM card has been correctly inserted (see page 18)

• Make sure the chip on your SIM card is not damaged or scratched

• Make sure the service of your SIM card is available

Unable to make outgoing calls

• Make sure you have dialed a valid number and press the key

• For international calls, check the country and area codes

• Make sure your phone is connected to a network, and the network is not

overloaded or unavailable

• Check your subscription status with your operator (credit, SIM card valid,

etc.)

• Make sure you have not barred outgoing calls (see page 37)

• Make sure that your phone is not in flight mode

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network (check

for overloaded or unavailable network)

• Check your subscription status with your operator (credit, SIM card valid,

etc.)

• Make sure you have not forwarded incoming calls (see page 36)

• Make sure that you have not barred certain calls

• Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

• Check that you have subscribed to this service with your operator

• Your caller has concealed his/her name or number

I cannot find my contacts

• Make sure your SIM card is not broken

• Make sure your SIM card is inserted properly

• Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the key

• Check the network strength

• Make sure that the receiver, connector or speaker on your phone is clean

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this

service

• Make sure this feature does not require an ALCATEL ONE TOUCH

accessory

When I select a number from my contacts, the number cannot be

dialed

• Make sure that you have correctly recorded the number in your file

• Make sure that you have inputted the country prefix when calling a foreign

country

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files from

your SIM card or save the files in the phone contacts

1040XD_1042XD_UM_Eng_GB_02_141009.indd 57-58 2014/10/9 16:55:47

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Alcatel One Touch 1040 Seite 30

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