Bedienungsanleitung Alcatel One Touch 5020 (Seite 77 von 80) (Englisch)

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• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is

displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually (see “11.1.8 Mobile

networks”)

• Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

• Make sure that the internet access service of your SIM card is available.

• Check your phone's Internet connecting settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure the SIM card has been correctly inserted (see “Inserting or

removing the SIM card”).

• Make sure the chip on your SIM card is not damaged or scratched.

• Make sure the service of your SIM card is available.

Unable to make outgoing calls

• Make sure you have dialed a valid number and have touched

• For international calls, check the country and area codes.

• Make sure your phone is connected to a network, and the network is

not overloaded or unavailable.

• Check your subscription status with your operator (credit, SIM card

valid, etc.).

• Make sure you have not barred outgoing calls.

• Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network).

• Check your subscription status with your operator (credit, SIM card

valid, etc.).

• Make sure you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in airplane mode.

The caller’s name/number does not appear when a call is

received

• Check that you have subscribed to this service with your operator.

• Your caller has concealed his/her name or number.

I cannot find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume Up/

Down key.

• Check the network strength

• Make sure that the receiver, connector or speaker on your phone is

clean.

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes

this service.

• Make sure this feature does not require an ALCATEL ONE TOUCH

accessory.

When I select a number from my contacts, the number cannot

be dialed

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a foreign

country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or

save the files in the phone contacts (i.e. your professional or personal

directories).

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Alcatel One Touch 5020 Seite 77

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