Bedienungsanleitung Alcatel One Touch 900A (Seite 46 von 47) (Englisch)

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The caller’s name does not appear when a call is received

• Check that you have subscribed to this service with your operator

• Your caller has concealed his/her number

The sound quality of the calls is not optimal

• You can adjust the volume during a call by means of the key

• Check the network strength

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this

service

• Make sure this feature does not require an Alcatel accessory

When I select a number from my contacts, the number is not dialled

• Make sure that you have correctly recorded the number in your file

• Make sure that you have selected the country prefix when calling a foreign

country

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts is not full; delete some files or save the files

in the phone contacts (i.e. your professional or personal directories)

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered in "My

numbers"

• Try later if the network is busy

I am unable to send and receive MMS

• Check your phone memory available as it might be full

• Contact your network operator to check service availability and check MMS

parameters (see page 32)

• Verify the server center number or your MMS profile with your operator

• The server center may be swamped; try again later

The flicking

icon is displayed on my standby screen

• You have saved too many short messages on your SIM card; delete some of them

or archive them in the phone memory

"No service" is displayed

• You are outside of the network coverage area

I have already entered 3 incorrect PIN codes

• Contact your network operator to obtain the PUK code (Personal Unblocking

Key)

I am unable to connect my cellphone to my computer

• Install first of all Alcatel’s PC suite

• Use "Install the connection" and perform the installation

• Check that your computer meets the requirements for Alcatel’s PC Suite

installation

I am unable to download new files

• Check for free space

• Delete some files

• Select the MicroSD Card to store the files you downloaded

• Check your subscription status with your operator

The cellphone can’t be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your cellphone is visible to other users

(see page 68)

My cellphone is frozen, can’t power on

• Make sure your battery is not completely used up or damaged

• Remove your battery, remove your SIM card then reinstall them to power on again

• Hold down # and press power on/off key at same time to reset it

ALL User cellphone data: contacts, photos, messages and files, downloaded

applications like Java games will be lost permanently.

How to make your battery last longer

• Make sure you followed the complete charge time (minimum 3 hours)

• After a partial charge, the battery level indicator may not be exact. Wait for at

least 20 minutes after removing the charger to obtain an exact indication

• Switch on the backlight upon request.

• Extend email auto-check interval as long as possible.

• Update news, weather information. upon demand manually or set its auto-check

interval longer.

• Exit Java background-running applications if they are not being used for a long

time.

• Deactivate Bluetooth when not in use.

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Alcatel One Touch 900A Seite 46

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