Bedienungsanleitung Alcatel One Touch 901S (Seite 45 von 47) (Englisch)

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Troubleshooting .................

Before contacting the aftersales department, you are advised to follow

the instructions below:

• You are advised to switch off the cellphone from time to time to optimize its

performance.

• You are advised to fully charge (

)

the battery for optimal operation.

• Avoid storing large amounts of data in your cellphone as this may affect the

performance of your cellphone.

and carry out the following checks:

My cellphone will not switch on

• Press

until the screen comes on

• Check the battery charge level

• Check the battery contacts, remove and reinstall your battery, then turn your

cellphone back on

My cellphone has not responded for several minutes

• Press the

key

• Remove the battery and re-insert it, then switch the cellphone back on

My screen is difficult to read

• Clean your screen

• Use your cellphone in accordance with the recommended conditions of use

My cellphone turns off by itself

• Check that your keypad is locked when you are not using your cellphone

• Check the battery charge level

My cellphone will not charge properly

• Make sure that your battery is not completely discharged; If the battery is flat,

it may take around 20 minutes to display the battery charger indicator on the

screen.

• Make sure charging is carried out under normal conditions (0°C (32°F) - +40°C

(104°F))

• Make sure your battery is inserted. It must be inserted before plugging in the

charger

• Make sure you are using an Alcatel battery and charger in the box

• When abroad, check that the electrical current is compatible

My cellphone will not connect to a network

• Try connecting in another location

• Verify the network coverage with your operator

• Check with your operator that your SIM card is valid

• Try selecting the available network(s) manually (see page 78)

• Try connecting at a later time if the network is overloaded

SIM card error

• Make sure the SIM card has been correctly inserted (see page 14)

• Verify with your operator that your SIM card is 3V or 1.8V compatible; the old 5V

SIM cards cannot be used

• Make sure the chip on your SIM card is not damaged or scratched

Unable to make outgoing calls

• Make sure you have dialled a valid number and press the

key

• For international calls, check the country and area codes

• Make sure your cellphone is connected to a network, and that the network is not

overloaded or unavailable

• Check your subscription status with your operator (credit, SIM card valid, etc.)

• Make sure you have not barred outgoing calls (see page 45)

Unable to receive incoming calls

• Make sure your cellphone is switched on and connected to a network (check for

overloaded or unavailable network)

• Check your subscription status with your operator (credit, SIM card valid, etc.)

• Make sure you have not forwarded incoming calls (see page 45)

• Make sure that you have not barred certain calls

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Alcatel One Touch 901S Seite 45

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