Bedienungsanleitung Alcatel One Touch 993D (Seite 68 von 71) (Englisch)

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Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not

overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card

valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in flight mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card

valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/

Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is

clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes

this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH

accessory.

When I select a number from my contacts, the number cannot

be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a

foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or

save the files in the phone contacts (i.e. your professional or personal

directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in

"Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check

MMS parameters (see “4.1.3 Adjust message settings”).

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal

Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the Android Manager Agent has

activated.

•Check that you have marked the checkbox of USB debugging in

Settings\Development\USB debugging.

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Alcatel One Touch 993D Seite 68

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