Bedienungsanleitung Alcatel One Touch Hero - 8020D (Seite 80 von 83) (Englisch)

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My phone cannot charge properly

•Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to display

the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to

+40°C).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or "No service" is

displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually (see "11.1.7 Mobile

networks")

•Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's internet connection settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see "Inserting or

removing the SIM card").

• Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialled a valid number and have touched Call.

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not

overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card

valid, etc.).

Troubleshooting .................

Before contacting the service centre, you are advised to follow the

instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its

performance.

•Use Factory date reset and the upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down the

Power key and the Volume up key at the same time). ALL User phone

data: contacts, photos, messages, files, and downloaded applications will be

lost permanently. It is strongly advised to fully backup the phone data and

profile via ONE TOUCH Centre before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

•When the phone cannot be switched on, charge for at least 20 minutes

to ensure the minimum battery power needed, then try to switch on

again.

•When the phone falls into a loop during power on-off animation and the

user interface cannot be accessed, press and hold the Volume down

key to enter Safe Mode. This eliminates any abnormal OS booting issues

caused by 3rd party APKs.

•If neither method is effective, please reset the phone using the Power

key and the Volume up key (holding both together).

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone, and

make sure the Power key is not accidentally pressed while the screen

is unlocked.

•Check the battery charge level.

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