Bedienungsanleitung Alcatel One Touch Hero 2 - 8030Y (Seite 20 von 22) (Englisch)

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This warranty shall not apply to defects to your phone and/or accessory

due to (without any limitation):

1) Non-compliance with the instructions for use or installation, or with

technical and safety standards applicable in the geographical area

where your phone is used,

2) Connection to any equipment not supplied or not recommended by

TCT Mobile Limited,

3) Modification or repair performed by individuals not authorised by TCT

Mobile Limited or its affiliates or your vendor,

4) Modification, adjustment or alteration of software or hardware

performed by individuals not authorized by TCT Mobile Limited,

5) Inclement weather, lightning, fire, humidity, infiltration of liquids or

foods, chemical products, download of files, crash, high voltage,

corrosion, oxidation…

Your phone will not be repaired in case labels or serial numbers (IMEI)

have been removed or altered.

There are no express warranties, whether written, oral or implied, other

than this printed limited warranty or the mandatory warranty provided

by your country or jurisdiction.

In no event shall TCT Mobile Limited or any of its affiliates be liable for

indirect, incidental or consequential damages of any nature whatsoever,

including but not limited commercial or financial loss or damage,

loss of data or loss of image to the full extent those damages can be

disclaimed by law.

Some countries/states do not allow the exclusion or limitation of

indirect, incidental or consequential damages, or limitation of the

duration of implied warranties, so the preceding limitations or exclusions

may not apply to you.

Troubleshooting��

Before contacting the service centre, you are advised to follow the

instructions below:

• You are advised to fully charge (

) the battery for optimal

operation.

• Avoid storing large amounts of data in your phone as this may

affect its performance.

• Use Factory date reset and the upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down

the Power key and the Volume up key at the same time). ALL

User phone data: contacts, photos, messages and files, downloaded

applications will be lost permanently. It is strongly advised to fully

backup the phone data and profile via Smart Suite before doing

formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

• When the phone cannot be switched on, charge for at least 20

minutes to ensure the minimum battery power needed, then try

to switch on again.

• When the phone falls into a loop during power on-off animation

and the user interface cannot be accessed, press and hold the

Volume down key to enter Safe Mode. This eliminates any abnormal

OS booting issues caused by 3rd party APKs.

• If neither method is effective, please reset the phone using the

Power key and the Volume up key, (holding both together).

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

My phone turns off by itself

• Check that your screen is locked when you are not using your

phone, and make sure the Power key is not accidentally contacted

while the screen is unlocked.

• Check the battery charge level.

My phone cannot charge properly

• Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20

minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C

to +40°C).

• When abroad, check that the voltage input is compatible.

Hero 2_8030Y_QG_GB_1408016.indd 38-39 2014/8/16 14:43:18

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