Bedienungsanleitung Alcatel One Touch Idol 2 Mini - 6016D (Seite 20 von 21) (Englisch)

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• Try connecting at a later time or another location.

Invalid SIM card

• Make sure the SIM card has been correctly inserted (see “Inserting or

removing the SIM card”).

• Make sure the chip on your SIM card is not damaged or scratched.

• Make sure the service of your SIM card is available.

Unable to make outgoing calls

• Make sure you have dialled a valid number and have touched Call.

• For international calls, check the country and area codes.

• Make sure your phone is connected to a network, and the network is not

overloaded or unavailable.

• Check your subscription status with your operator (credit, SIM card

valid, etc.).

• Make sure you have not barred outgoing calls.

• Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network (check

for overloaded or unavailable network).

• Check your subscription status with your operator (credit, SIM card

valid, etc.).

• Make sure you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in airplane mode.

The caller’s name/number does not appear when a call is received

• Check that you have subscribed to this service with your operator.

• Your caller has concealed his/her name or number.

I cannot find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume Up/

Down key.

• Check the network strength

• Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes

this service.

• Make sure this feature does not require an ALCATEL ONETOUCH

accessory.

When I select a number from my contacts, the number cannot

be dialled

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a

foreign country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or

save the files in the phone contacts (i.e. your professional or personal

directories).

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability.

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered in

"Voicemail number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your network operator to check service availability and check

MMS parameters.

• Verify the server centre number or your MMS profile with your operator.

• The server centre may be swamped, try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK code (Personal

Unblocking Key).

I am unable to connect my phone to my computer

• Install ALCATEL Smart suite.

• Check that your USB driver is installed properly.

• Open the Notification panel to check if the ALCATEL Smart suite has

been activated.

• Check that you have marked the checkbox of USB debugging. To access

this function, touch Settings\About phone, then touch Build number

7 times. Then touch Settings\Development\USB debugging.

• Check that your computer meets the requirements for ALCATEL Smart

suite Installation.

• Make sure that you’re using the right cable from the box.

I am unable to download new files

• Make sure there is sufficient phone memory for your download.

• Check your subscription status with your operator.

The phone cannot be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible to

other users.

• Make sure that the two phones are within Bluetooth’s detection range.

How to make your battery last longer

• Make sure you follow the complete charge time (minimum 2.5 hours).

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