Bedienungsanleitung Alcatel One Touch Idol 3 - 6039H (Seite 65 von 67) (Englisch)

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• Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

• Check that you have subscribed to this service with your operator.

• Your caller has concealed his/her name or number.

I cannot find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume Up/Down key.

• Check the network strength .

• Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this service.

• Make sure this feature does not require an ALCATEL ONETOUCH accessory.

When I select a number from my contacts, the number cannot

be dialled

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or save the files

in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability.

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered in "Voicemail

number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your network operator to check service availability and check MMS

parameters.

• Verify the server centre number or your MMS profile with your operator.

• The server centre may be busy, try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK code (Personal Unblocking

Key).

I am unable to connect my phone to my computer

• Install Smart Suite.

• Check that your USB driver is installed properly.

• Open the Notification panel to check if the Smart Suite Agent has activated.

• Check that your computer meets the requirements for Smart Suite Installation.

• Make sure that you’re using the cable included in the box.

I am unable to download new files

• Make sure there is sufficient phone memory for your download.

• Check your subscription status with your operator.

The phone cannot be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible to other users .

• Make sure that the two phones are within Bluetooth’s detection range.

How to make your battery last longer

• Make sure you follow the complete charge time (minimum 3 hours).

• After a partial charge, the battery level indicator may not be exact. Wait for at least

20 minutes after removing the charger to obtain an exact indication.

• Adjust the brightness of screen as appropriate.

• Extend the email auto-check interval for as long as possible.

• Update news and weather information on manual demand, or increase their auto-

check interval.

• Exit background-running applications if they are not being used.

• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.

The phone will become warm following prolonged calls, game

playing, internet surfing, or running other complex applications�

• This heating is a normal consequence of the CPU handling excessive data. Ending

above actions will make your phone return to normal temperatures.

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