Bedienungsanleitung Alcatel One Touch Idol Mini 6012X (Seite 71 von 76) (Englisch)

567187

Zoom out

Zoom in

Vorherige Seite

1/76

Nächste Seite

139 140

Troubleshooting

................

Before contacting the service centre, you are advised to follow the

instructions below:

You are advised to fully charge ( • ) the battery for optimal operation.

Avoid storing large amounts of data in your phone as this may affect its •

performance.

Use • Factory data reset and Mobile Upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down the

Power key and the Volume up key at the same time under power

off mode). ALL User phone data: contacts, photos, messages and files,

downloaded applications will be lost permanently. It is strongly advised

to fully backup the phone data and profile via ONE TOUCH Center

before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot be switched on

Check the battery power level, charge for at least 20 minutes.•

Press and hold • Power key for more than 7 seconds to try to restart.

If it still does not work, please reset the phone using the • Power key and

the Volume up key.

If it still does not work, please use Factory data reset to reset the phone •

or FOTA/Mobile Upgrade to upgrade software.

My phone has not responded for several minutes

Restart your phone by pressing and holding the • Power key.

If it still does not work, please use Factory data reset to reset the phone •

or FOTA/Mobile Upgrade to upgrade software.

My phone turns off by itself

Check that your screen is locked when you are not using your phone, and •

make sure the Power key is not mis-contacted due to unlocked screen.

Check the battery charge level.•

If it still does not work, please use Factory data reset to reset the phone •

or FOTA/Mobile Upgrade to upgrade software.

My phone cannot charge properly

Make sure you are using an • ALCATEL ONE TOUCH charger from the

box.

Make sure that your battery is not completely discharged; if the battery •

power is empty for a long time, it may take around 20 minutes to display

the battery charger indicator on the screen.

Make sure charging is carried out under normal conditions (0°C to •

+40°C).

When abroad, check that the voltage input is compatible.•

My phone cannot connect to a network or "No service" is

displayed

Try connecting in another location.•

Verify the network coverage with your operator.•

Check with your operator that your SIM card is valid.•

Try selecting the available network(s) manually (see "• 11.1.7 Mobile

networks").

Try connecting at a later time if the network is overloaded.•

My phone cannot connect to the Internet

Check that the IMEI number (press *#06#) is the same as the one •

printed on your warranty card or box.

Make sure that the internet access service of your SIM card is available.•

Check your phone's Internet connecting settings.•

Make sure you are in a place with network coverage.•

Try connecting at a later time or another location.•

Missbrauch melden von Frage und/oder Antwort

Libble nimmt den Missbrauch seiner Dienste sehr ernst. Wir setzen uns dafür ein, derartige Missbrauchsfälle gemäß den Gesetzen Ihres Heimatlandes zu behandeln. Wenn Sie eine Meldung übermitteln, überprüfen wir Ihre Informationen und ergreifen entsprechende Maßnahmen. Wir melden uns nur dann wieder bei Ihnen, wenn wir weitere Einzelheiten wissen müssen oder weitere Informationen für Sie haben.

Alcatel One Touch Idol Mini 6012X Seite 71

Brauchen Sie Hilfe? Stellen Sie Ihre Frage.

Missbrauch melden von Frage und/oder Antwort

Art des Missbrauchs:

Forenregeln

Neu registrieren

Andere Handbücher von Alcatel One Touch Idol Mini 6012X

Das Handbuch wird per E-Mail gesendet. Überprüfen Sie ihre E-Mail.

Ihre Frage wurde zu diesem Forum hinzugefügt

Info