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TCL Communication Ltd.
Warranty ............................
TCL Communication Ltd. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material or
workmanship that results in product failure within the first twelve (12)
months from the date of purchase as shown on your original sales receipt
from an authorized sales agent. Such defect(s) will be repaired or replaced
(with new or rebuilt parts) at the company’s option without charge for
parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are
also warranted against defects and workmanship that results in product
failure within the first six (6) months period from the date of purchase
as shown on your original sales receipt. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
•Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area where
your phone is used;
•Connection to any equipment not supplied or not recommended by TCL
Communication Ltd.;
•Modification or repair performed by individuals not authorized by TCL
Communication Ltd. or its affiliates;
•Changes to the device operating system by the user or third party
applications;
•Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation;
•Removal or altering of the wireless device’s event labels or serial numbers
(IMEI);
•Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts;
•Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCL Communication Ltd. or any of
its affiliates be liable for incidental or consequential damages of any nature
whatsoever, including but not limited to commercial loss, to the full extent
those damages can be disclaimed by law. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
How to obtain Support: In United States please call, (855) 368-0829 or go
to www.alcatelonetouch.com for technical support. In Canada please call,
(855) 844-6058 or go to www.alcatelonetouch.ca for technical support. We
have placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition, you may utilize our out of warranty
repair options.
