Bedienungsanleitung Alcatel One Touch Pixi 3 4.5 - 4027X (Seite 72 von 74) (Englisch)

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Invalid SIM card

•Make sure the SIM card has been correctly inserted (see "Inserting or

removing the SIM card").

• Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialled a valid number and have touched Call.

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is

not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card

valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in aeroplane mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card

valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in aeroplane mode.

The caller’s name/number does not appear when a call is

received

• Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/

Down key.

•Check the network strength .

• Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes

this service.

•Make sure this feature does not require an ALCATEL ONETOUCH

accessory.

When I select a number from my contacts, the number cannot

be dialled

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a foreign

country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or

save the files in the phone contacts (i.e. your professional or personal

directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in

"Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check

MMS parameters.

•Verify the server centre number or your MMS profile with your

operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal

Unblocking Key).

I am unable to connect my phone to my computer

•Install Smart Suite.

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Alcatel One Touch Pixi 3 4.5 - 4027X Seite 72

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