Bedienungsanleitung Alcatel One Touch Pixie 3 4.5 - 4028J (Seite 20 von 22) (Englisch)

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There are no express warranties, whether written, oral or implied,

other than this printed limited warranty or the mandatory warranty

provided by your jurisdiction. In no event shall TCL Communication

Ltd. or any of its affiliates be liable for incidental or consequential

damages of any nature whatsoever, including but not limited to

commercial loss, to the full extent those damages can be disclaimed

by law. Some states do not allow the exclusion or limitation of

incidental or consequential damages, or limitation of the duration of

implied warranties, so the preceding limitations or exclusions may

not apply to you.

How to obtain Support: In United States please call, (855) 368-0829

or go to www.alcatelonetouch.us for technical support. In Canada

please call, (855) 844-6058 or go to www.alcatelonetouch.ca for

technical support. We have placed many self-help tools that may

help you to isolate the problem and eliminate the need to send your

wireless device in for service. In the case that your wireless device is

no longer covered by this limited warranty due to time or condition,

you may utilize our out of warranty repair options.

How to obtain Hardware Service within the terms of this warranty:

Create a user profile (alcatel.finetw.com) and then create an RMA

for the defective device. Ship the device with a copy of the original

proof of purchase (e.g. original copy of the dated bill of sale, invoice)

with the owner’s return address (No PO Boxes accepted), wireless

carrier’s name, alternate daytime phone number, and email address

with a complete problem description. Only ship the device. Do

not ship the SIM card, memory cards, or any other accessories

such as the power adapter. You must properly package and ship the

wireless device to the repair center. TCL Communication Ltd. is not

responsible for devices that do not arrive at the service center or

are damaged in transit. Insurance is recommended with proof of

delivery. Upon receipt, the service center will verify the warranty

conditions, repair, and return your device to the address provided in

the RMA. Check the warranty repair status by going online with the

RMA number on web portal.

Troubleshooting...................

Before contacting the service center you are advised to follow the

instructions below:

• You are advised to fully charge (

) the battery for optimal

operation.

• Avoid storing large amounts of data in your phone as this may

affect its performance.

• Use Factory data reset and Mobile Upgrade tool to perform

phone formatting or software upgrading (to reset factory data,

hold down the Power key and the Volume up key at the

same time when powered off). ALL User phone data: contacts,

photos, messages and files, downloaded applications will be lost

permanently. It is strongly advised to fully backup the phone data

and profile via Smart Suite before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

• If the phone cannot be switched on, charge it for at least 20

minutes to ensure the minimum battery power needed, then try

to switch on again.

• If the phone falls into a loop during power on-off animation and

the user interface cannot be accessed, press and hold the Volume

down key to enter Safe Mode. This eliminates any abnormal OS

booting issues caused by 3rd party APKs.

• If neither method is effective, please reset the phone using the

Power key and the Volume up key (holding both together) or

upgrade software via Mobile Upgrade tool.

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

• Remove the battery and re-insert it, then restart the phone

• If it still does not work, please use Factory data reset to reset the

phone or FOTA/Mobile Upgrade to upgrade software.

My phone turns off by itself

• Check that your screen is locked when you are not using your

phone, and make sure the Power key is not accidentally contacted

while the screen is unlocked.

• Check the battery charge level.

• If it still does not work, please use Factory data reset to reset the

phone or FOTA/Mobile Upgrade to upgrade software.

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Alcatel One Touch Pixie 3 4.5 - 4028J Seite 20

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