Bedienungsanleitung Alcatel One Touch Pop 7S - P330X (Seite 31 von 32) (Englisch)

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The caller’s name/number does not appear when a call

is received

• Check that you have subscribed to this service with your operator.

• Your caller has concealed his/her name or number.

I cannot find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to device.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume

Up/Down key.

• Check the network strength

• Make sure that the audio connector on your device or the

connector of the headset or external loudspeaker is clean.

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription

includes this service.

• Make sure this feature does not require an ALCATEL ONETOUCH

accessory.

When I select a number from my contacts, the number

cannot be dialed

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a

foreign country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some

files or save the files in the device contacts (i.e. your professional

or personal directories).

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability.

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered

in "Voicemail number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your device memory availability as it might be full.

• Contact your network operator to check service availability and

check MMS parameters.

• Verify the server centre number or your MMS profile with your operator.

• The server centre may be swamped, try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK code (Personal

Unblocking Key).

I am unable to connect my device to my computer

• Install Smart Suiter.

• Check that your USB driver is installed properly.

• Open the Notification panel to check if the Smart Suite Agent

has been activated.

• Check that you have marked the checkbox of USB debugging.

• Check that your computer meets the requirements for Smart

Suite Installation.

• Make sure that you’re using the right cable from the box.

I am unable to download new files

• Make sure there is sufficient device memory for your download.

• Select the microSD card as the location to store downloaded files.

• Check your subscription status with your operator.

IP4931_P330X_QG_Eng_GB_12_140604.indd 31IP4931_P330X_QG_Eng_GB_12_140604.indd 31 2014-6-4 下午 3:52:392014-6-4 下午 3:52:39

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Alcatel One Touch Pop 7S - P330X Seite 31

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