Bedienungsanleitung Alcatel Pixi 4 - 9001X (Seite 54 von 58) (Englisch)

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•If neither method is effective, please reset the phone using the

Power key and the Volume up key, (holding both together).

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key for more

than 10s.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone,

and make sure the Power key is not mis-contacted due to unlocked

screen.

•Check the battery charge level.

My phone cannot charge properly

•Make sure you are using the Alcatel charger included in the box.

•Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20

minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to

+40°C).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

•Try selecting the available network(s) manually.

•Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is

available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted.

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network

is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card

valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in flight mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card

valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

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Alcatel Pixi 4 - 9001X Seite 54

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