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My phone can't connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed on
your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialled a valid number and have touched Call.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM card valid,
etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in Aeroplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM card valid,
etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in Aeroplane mode.
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I can't find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/Down
key.
• Check the network strength.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this
service.
• Make sure this feature does not require an ALCATEL accessory.
When I select a number from my contacts, the number can't be dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or save
the files in the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I can't access my voicemail
• Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and check MMS
parameters.
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped, try again later.
