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Troubleshooting ...................
Before contacting the service centre, here are some
instructions to help you troubleshoot your tablet:
• For optimal operation, fully charge the battery.
• To improve the tablet’s performance, remove
unnecessary files or apps on your tablet.
• Update your tablet's software via the Updates
application. Or you can touch Settings > System >
System updates to update software.
• Reset your tablet via Factory data reset. Touch
Settings > System > Reset option > Factory data
reset > RESET tablet. Another method is to hold
down the Power key and the Volume up key at the
same time when your tablet is powered off. All your
tablet data will be lost permanently. It is strongly
advised to fully back up your tablet data before
resetting.
and carry out the following checks:
My tablet can't be switched on or is frozen
• When the tablet can't be switched on, charge for
at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.
