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10.TROUBLESHOOTING...
As a general rule, if a problem occurs, remove the batteries from all the handsets in your installation and disconnect the
power supply to the base. Wait for about 1 minute, then reconnect the base and reinstall the handset batteries.
The store where you bought your telephone can also provide you with information and after-sales support.
Problems Causes Solutions
Nothing appears on the display. The device is not powered up. Make sure the batteries are correctly
installed.
Check the power supply connection.
The handset has been turned off. Press or place the handset on its
base.
The batteries are flat. Put the handset back on its base to
recharge the batteries.
There is no dial tone. The handset is out of range of the
base.
Move nearer to the base.
The handset is not registered with
the base.
See § 8.1 “Registering / re-registering a
handset”.
The batteries are flat ( icon). Put the handset on its base to recharge
the batteries.
The device is not connected to the
telephone network.
Check that the phone cord is properly
connected to the base.
The reception quality is poor, or
deteriorates during a call.
You are out of range of the base or
in an environment subject to
interference.
Move nearer to the base.
You have an ADSL network
connection.
Connect an approved ADSL filter between
the phone connector and the wall socket.
Your correspondent can't hear
you.
The microphone is off: the
Secrecy/Mute function is active.
See § 2.6 “Secrecy / Mute (microphone
off)”.
The handset doesn't ring. The ringer is off. See § 6.6.1 “Ringer volume”.
The batteries are still flat after
several hours on charge.
The base or charger is not powered
up.
Check your power supply connections.
The handset batteries are defective. Ask your reseller to supply you with new
batteries.
