Troubleshooting Guide
14
PLEASE CHECK THE FOLLOWING BEFORE CALLING YOUR SERVICE CENTER
Before troubleshooting, the pool cleaner must be disconnected from the power supply and the power supply must be unplugged from the electrical outlet to prevent damage to the
unit and possible personal injury.
For reference numbers, consult the parts list diagram located on the last page of the instructions.
1. Unit does not pump water or move:
a) Check to see if electric outlet (22) has power.
b) Check if transformer (16) is plugged into a grounded outlet and the grey cable
assembly is plugged into the transformer.*
c) Switch the power supply “OFF” and “ON” a few times. Allow 45 seconds
between “ON” and “OFF”.
d) Check for and remove any debris such as hair, string, or leaves that may be
obstructing the free movement of the Drive Pulley (5), Drive Belts (6) , or
Drive Tracks (7) .
e) Check that the Drive Belts (6) and Drive Tracks (7) are properly aligned and
are taut. Adjust or replace if necessary.
2. Unit does not pump water at all, or pumps slowly but moves:
a) Check to see if propeller (1) is seized due to accumulation of hair or debris on
the propellers. Remove the top screws on each outlet top (1) and clean the
propeller. When reassembling the top cover, do not overtighten the screws.
b) Check to see if the filter bag (12) is thoroughly clean. Clean as necessary.
c) If a and b are negative, check the pump motors (2). If they are not functioning
send the unit to your service center.
3. Unit does not move but does pump water:
a) Check to see if forward/reverse motion is obstructed by foreign matter; hair,
debris, etc. on drive belts (6) or drive tracks (7) or there is an entanglement
with the power cord. Clean as necessary.
b) Check if drive belts (6) have slipped out of place. Also check for proper
tension of drive belts (6). If necessary replace belts.
c) Check for loose drive motor (3) connections.
d) If a, b, and c are negative, check the Master and Slave motors. If one or the
other is not functioning, send the unit to your service center.
*The transformer cord can only be replaced with the aid of special purpose tools normally available only to
authorized dealers, distributors and service centers.
4. Unit does not pick up dirt and debris:
a) Check 2a and 2b of this guide.
b) Check the Intake Valve Flaps (23) on the underside of your unit. The Flaps
should move freely to open and close. Clean and free the Valve Flaps (23) if
necessary.
5. Unit does not seem to cover the entire pool:
a) Most likely a thorough cleaning of the filter bag (12) is needed.
b) Check to see that the grey cable (15) is properly spread out and is untangled.
c) Allow the unit to run in the pool for the entire cleaning cycle.
d) Make sure that the Floating Handle (14) is locked diagonally across the top of
your unit's body.
e) Check that the Pump Motor (2) is operating. Please refer to the
Troubleshooting section titled “Moves But Does Not Pick Up Dirt And
Debris”
f) After following all of the above, if there is still a problem, call your dealer for
specific additional assistance.
6. Debris Comes Out Of The Aquabot When Removing It From Pool
(Bottom Lid Does Not Close Properly)
a) Lock Tabs (24) - Check that the Lock Tabs (24) are not warped. They should
be straight and aligned with the unit's body.
b) Intake Valves (23) - Check that the Intake Valve Flaps on the underside of
your unit (in the Bottom Lid ) move freely to open and close. Clean Flaps if
necessary.
7. The cable is twisted:
a) Reverse the diagonal position of the handle.
b) Use the E-Z Swivel (see “Cable Care” chapter)
