Troubleshooting Guide
8
PLEASE CHECK THE FOLLOWING BEFORE CALLING YOUR SERVICE CENTER
Before troubleshooting, the pool cleaner must be disconnected from the power supply and the power supply must be unplugged from the electrical outlet to prevent damage to the
unit and possible personal injury.
1. Unit does not pump water or move:
a) Check to see if electric outlet has power.
b) Check if transformer is plugged into a grounded outlet and the grey cable
assembly is plugged into the transformer.*
c) Switch the power supply “OFF” and “ON” a few times. Allow 45 seconds
between “ON” and “OFF”.
d) Check for and remove any debris such as hair, string, or leaves that may be
obstructing the free movement of the Drive Tracks.
2. Unit does not pump water at all, or pumps slowly but moves:
a) Check to see if propeller is seized due to accumulation of hair or debris on the
propellers. Remove the top screws on each outlet top and clean the propeller.
When reassembling the top cover, do not overtighten the screws.
b) Check to see if the filter bags are thoroughly clean. Clean as necessary.
c) If a and b are negative, check the pump motors. If they are not functioning
send the unit to your service center.
3. Unit does not move but does pump water:
a) Check to see if forward/reverse motion is obstructed by foreign matter; hair,
debris, etc. on drive tracks or there is an entanglement with the power cord.
b) Check for loose drive motor (3) connections.
c) If a, and b are negative, check the Master motor (and Slave motor if equiped)
motors. If one or the other is not functioning, send the unit to your service
center.
4. Unit does not pick up dirt and debris:
a) Check 2a and 2b of this guide.
b) Check the Intake Valve Flaps on the underside of your unit (see image
bellow). The Flaps should move freely to open and close. Clean and free the
Valve Flaps if necessary.
c) Check the height of the intake rim. If necessary, adjust the height with a screw
driver (for details see previous page)
*The transformer cord can only be replaced with the aid of special purpose tools normally available only to
authorized dealers, distributors and service centers.
5. Unit does not seem to cover the entire pool:
a) Most likely a thorough cleaning of the filter bags is needed.
b) Check to see that the floating cable is properly spread out and is untangled.
c) Allow the unit to run in the pool for the entire cleaning cycle.
d) Make sure that the Floating Handle (if equiped) is locked diagonally across
the top of your unit's body.
e) Check that the Pump Motor is operating. Please refer to the section 2 of this
guide
f) After following all of the above, if there is still a problem, call your dealer for
specific additional assistance.
6. Debris Comes Out Of The Unit When Removing It From Pool
(Top Access Lid Does Not Close Properly)
a) Lock Release - Check that the Lock release mechanism is not damaged. The
lid edges should be aligned with the unit's body. Make sure the lid is
engaged into the lock mechanism and snaps into place when inserted.
b) Intake Valves - Check that the intake valve flaps on the underside of your
unit (see image bellow) move freely to open and close. Clean flaps if
necessary.
Intake Valve
