13
Troubleshooting
If you have difficulty with your telephone, please try the
suggestions below. For customer service, or to purchase
accessories or replacement parts, visit our website at
www.telephones.att.com, or call 1 (800) 222-3111. In
Canada, dial 1 (866) 288-4268. When you call for customer
service, you will need the serial number or model number found
on the bottom of the telephone base or charger.
The handset registration is unsuccessful.
Follow the handset registration instructions to register the
handset again (see Adding and registering a handset on
page 9).
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure that the battery connector is securely plugged into
the cordless handset.
Make sure the telephone line cord is securely and firmly
plugged into the telephone base and the telephone wall jack.
Charge the battery in the cordless handset for at least 16
hours. For optimum daily performance, return the cordless
handset to the telephone base or charger when not in use.
If the battery is depleted, it may take approximately 30
minutes to charge the handset before it shows Low battery.
Refer to Battery charging on page 7 for details.
Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
You may need to purchase a new battery. Use only the supplied
rechargeable battery or replacement battery (model BT166342).
To order, visit our website at www.telephones.att.com, or
call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
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Appendix
