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Appendix
Troubleshooting
The answering system does not respond to remote commands.
Make sure to enter your remote access code correctly (see Remote access
on page 58).
Make sure you are calling from a touch-tone telephone. When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a
touch-tone telephone and cannot activate the answering system.
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
There may be interference on the telephone line you are using. Press dial
pad keys firmly.
The answering system does not record messages.
Make sure the answering system is on (see Answering mode on page 18).
Make sure the memory of the answering system is not full. When the
answering machine memory is full, it does not record new messages until
some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (see About
answering system and voicemail on page 50). To determine how many
rings activate your voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your fax
machine documentation for information on compatibility with
answering systems.
The announcement is not clear.
When you record your announcement, make sure you speak in a normal
tone of voice towards the microphone on the handset.
Make sure there is no background noise (TV, music, etc.) while recording.
The handset registration is unsuccessful.
Follow the handset registration instructions to register the handset again
(see Adding and registering a handset on page 60).
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
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