GB 29
faults
what should I do if…
If the appliance does not work properly, this does not always mean that it is defective.
Try to deal with the problem yourself first. Phone the service department if the advice
given below does not help.
fault
The appliance does not work
and the lights are not on.
The hob does not work.
F9 or FA appears in the
display or the appliance
immediately starts to beep
when it is connected.
The hob does not work.
F99 appears in the display.
The fan switches on
spontaneously.
Message F8 appears.
After the zone has been
switched on, the zone
displays continue to flash.
The appliance cannot be
switched on.
Bringing food to the boil
takes longer than expected.
Fault codes F00 in the
display.
Fault codes F01 – F11 in the
display.
Fault codes F1 – F6 in the
display.
cause
No electricity.
The appliance has been
connected incorrectly or the
mains voltage is not right.
Two buttons pressed at the
same time, the glass top is
dirty or there is an object
lying on the controls.
The appliance is checking
itself after a power failure.
Overheating of the
electronics in the hob.
Unsuitable pans or no pan on
the cooking zone.
Appliance is locked.
Small pan used.
A control is defective, dirty or
has an object lying on it.
Button operated too long or
too much damp in the
appliance.
Generator fault.
solution
Check the electrical
installation (main fuse(s),
connection).
Check the installation.
Operation error or clean glass
top.
The fan switches itself off.
Allow the appliance to cool
down. Press the on/off button
and the indication will
disappear. Start again at a
lower setting.
Use a suitable pan (see
page 9).
Keep the button with the key
symbol pressed for a few
seconds.
Use a pan with a diameter
approximately the same as
the cooking zone.
Clean the appliance or have it
repaired. Do not place objects
on the control panel.
Clean the appliance or have it
repaired. Do not place objects
on the control panel.
Contact the service
department.
