ATAG’s guarantee
scope of the terms of guarantee:
◆ ATAG warrants this appliance for the
following guarantee periods:
– 5-year guarantee on parts;
– 1-year service guarantee.
◆ The guarantee on ATAG kitchen appliances
is valid only if the appliance has been
installed for household use and is used only
for the purposes for which it was designed.
◆ The guarantee period is effective from the
date of delivery of the appliance. Evidence of
the date of delivery must be provided upon
request, for example with a delivery slip or
sales receipt.
◆ Parts which malfunction as a result of
material, construction or factory errors will
be replaced free of charge for a period of
five years effective from the date of delivery.
◆ During the first year starting from the date of
delivery, ATAG also provides free service.
This means that in case of repairs, there will
be no charges for costs such as handling
charges, travel expenses or labour costs. In
addition, no shipping or handling costs will
be charged for free parts sent to you during
this year.
whom to contact:
◆ In countries with an ATAG establishment,
please contact the ATAG Service Depart-
ment.
◆ In all other countries, please contact your
supplier or your ATAG importer.
excluded from the guarantee:
transport damages:
◆ Check your new appliance before using it.
◆ Contact your supplier if you discover any
damages.
installation errors:
◆ Defects or damages resulting from
installation errors, are excluded from the
guarantee. Insufficient ventilation or faulty
electrical connections, for example.
◆ Complaints resulting from changes to the
appliance are also excluded from the
guarantee.
improper use and incorrect or
insufficient maintenance:
◆ Examples include broken glass or damages
to the enamel finishing caused by bumps or
by dropping objects on or against the
appliance.
◆ Insufficient or improper maintenance may
also result in discolouration of surfaces or
rapid ageing of rubber and plastic parts.
These complaints are also excluded from the
guarantee.
wear due to use or ageing:
◆ Examples include broken light bulbs,
discolouration of synthetic or enamelled
parts, and scratches.
