Bedienungsanleitung BEKO B5W51041A (Seite 38 von 44) (Englisch)

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38 / EN Washing Machine / User Manual

Problem Cause Solution

Washing performance is poor:

Stains persist or the laundry is not

whitened. (**)

Insufficient amount of detergent is used. • Use the recommended amount of detergent

appropriate for water hardness and the laundry.

Excessive laundry is loaded in. • Do not load the product in excess. Load with

amounts recommended in the "Programme and

consumption table".

Wrong programme and temperature were selected. • Select the proper programme and temperature for

the laundry to be washed.

Wrong type of detergent is used. • Use original detergent appropriate for the product.

Excessive amount of detergent is used. • Put the detergent in the correct compartment. Do

not mix the bleaching agent and the detergent

with each other.

Washing performance is poor: Oily

stains appeared on the laundry.

(**)

Regular drum cleaning is not applied. • Clean the drum regularly. For this procedure,

please see "Cleaning the loading door and the

drum".

Washing performance is poor:

Clothes smell unpleasantly. (**)

Odours and bacteria layers are formed on the drum as

a result of continuous washing at lower temperatures

and/or in short programmes.

• Leave the detergent drawer as well as the loading

door of the product ajar after each washing.

Thus, a humid environment favorable for bacteria

cannot occur in the machine.

Colour of the clothes faded. (**) Excessive laundry was loaded in. • Do not load the product in excess.

Detergent in use is damp. • Keep detergents closed in an environment free

of humidity and do not expose them to excessive

temperatures.

A higher temperature was selected. • Select the proper programme and temperature

according to the type and soiling degree of the

laundry.

Washing machine does not rinse

well.

The amount, brand and storage conditions of the

detergent used are inappropriate.

• Use a detergent appropriate for the washing

machine and your laundry. Keep detergents

closed in an environment free of humidity and do

not expose them to excessive temperatures.

Detergent was put in the wrong compartment. • If detergent is put in the prewash compartment

although prewash cycle is not selected, the

product can take this detergent during rinsing

or softener step. Put the detergent in the correct

compartment.

Pump filter is clogged. • Check the filter.

Drain hose is folded. • Check the drain hose.

Laundry became stiff after

washing. (**)

Insufficient amount of detergent is used. • Using insufficient amount of detergent for the

water hardness can cause the laundry to become

stiff in time. Use appropriate amount of detergent

according to the water hardness.

Detergent was put in the wrong compartment. • If detergent is put in the prewash compartment

although prewash cycle is not selected, the

product can take this detergent during rinsing

or softener step. Put the detergent in the correct

compartment.

Detergent was mixed with the softener. • Do not mix the softener with detergent. Wash and

clean the drawer with hot water.

Laundry does not smell like the

softener. (**)

Detergent was put in the wrong compartment. • If detergent is put in the prewash compartment

although prewash cycle is not selected, the

product can take this detergent during rinsing

or softener step. Wash and clean the drawer

with hot water. Put the detergent in the correct

compartment.

Detergent was mixed with the softener. • Do not mix the softener with detergent. Wash and

clean the drawer with hot water.

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BEKO B5W51041A Seite 38

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