BEKO UK AND IRELAND STANDARD MANUFACTURER GUARANTEE TERMS AND CONDI
Your new Beko product is guaranteed against faulty materials, defecti
The standard guarantee starts from the date of original purchase of the product, and lasts for a period of twelve (12
months unless Beko plc (
If you have purchased an American style Fridge freezer, the standard guarantee starts from the date of original
purchase of the product, and lasts for a period of twenty four (24) months unless Beko plc (the “Manufacturer”)
agrees to extend the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including how long it is valid), please contac
our contact centre on 0333 207 9710 (UK and Northern Ireland) or 01 862 3411 (Republic of Ireland)
This guarantee does not in any way diminish or affect your statutor
addition to your statutory rights
which you purchased the product. In certain circumstance
higher levels of protection than those offer
What is covered by this guarantee?
• Repairs to the product required as a result of faulty materialtive components or manufacturing defects.
• Functional replacement parts to repair
• The costs of a Beko Approved Engineer to carry out the repair.
What is not covered?
• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
• Accessories and/or consumable items including but not limit
bulbs.
• Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Beko Approved Engineer (the “Engineer”).
- Installation or use of a product where such installation or use fails to meet the requirements contained in this
guarantee or the User Instructions Booklet.
• Repairs to a product operated at any time on commercial or non-residential household premises (unles
previously agreed to the installati
This guarantee is limited to the cost of repaimitted by law, the Manufacturer does not accept
and will not be held liable for any financial l
with the expected standards. Such financial loss inclto loss arising from:
• Time taken
• Damaged food, clothing or other items.
• Meals taken at restaurants or from takeaways.
• General compensation for inconvenience.
Important Notes
1. Your product is designed and built for domestic household use only.
2. The guarantee will automatically be void if-resident
domestic household premises, unless we have previously agreed to the instal
3. The product must be correctly install operated in accordance with the instruc
User Instructions Booklet provided with your product.
4. Professional installat
Machines, Dishwashers and Electric Cookers (as incorrect inst
repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland)
registered gas installer.
6. This guarantee is given in respect of products purchased and used withi
Ireland.
7. This guarantee is effective fr authorised retai
void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is purchased as a “
9. Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this
guarantee. If you have any questions, please call our Call Centre on the number set out above.
10. The Manufacturer reserves the right to ter
or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. ext
D oes B eko of f er r epl acem ent s?
T h is is a r e p a ir - onl y guar ant ee. O n oc c as i on, t he M anuf ac t ur er m ay at i t s s ol e di s c r et i on, r epl ac e y our pr oduc t w i t h a new
pr oduc t i ns t ead of c ar r y i ng out a r epai r . W her e a r epl ac em ent i s of f er ed, t hi s w oul d nor m al l y be an i dent i c al m odel but w hen
t h i s i s n o t p o s si b l e , a m o d e l o f si m i l a r sp e ci f i ca t i o n w i l l b e p r o vi d e d . T h e M a n uf a ct u r e r w i l l co ve r t h e co st s a n d a r r an ge f o r t h e
del i v er y of t he new pr oduc t and f or t he r et ur n of t he ol d pr oduc t . A ny c os t s r el at ed t o di s c onnec t i ng t he f aul t y pr oduc t and
i ns t al l i ng t he r epl ac em ent pr oduc t w i l l not be bor ne by t he M anuf ac t ur er unl es s pr ev i ous l y agr eed t o i n w r i t i ng. The or i gi nal
guar ant ee w i l l c ont i nue t o appl y t o t he r epl ac em ent pr oduc t ; t he new pr oduc t w i l l not c om e w i t h a new guar ant ee.
W h e n w ill t h e r e p a ir t a k e p la c e ?
O ur E ngi neer s w or k M onday t o F r i day 9. 00am t o 5. 00pm . A ppoi nt m ent s out s i de t hes e hour s m ay be pos s i bl e at t he s ol e
di s c r et i on of t he M anu f a ct u r e r b u t ca n n o t b e g u a r a n t e e d . W h i l st o u r E n g i n e e r s w i l l e n d e a vo u r t o m i n i m i ze i n co n ve n i e n ce a n d
t o m e e t r e q u e st s f o r sp e ci f i c t i m ed a p p o i n t m e n t s, t h i s ca n n o t b e g u a r a n t e e d . W e w i l l n o t b e l i a b l e f o r d el a ys o r i f i t i s u n a bl e t o
c ar r y out a r epai r bec a us e a c onv eni ent appoi nt m ent c annot be ar r anged.
W i l l t h e r e be a n y c h a r g e f o r t h e r e p a i r s ?
I t i s yo u r r e sp o n si b i l i t y t o p r o vi d e e vi d e n ce t o t h e E n g i n e e r t h a t yo u r p r o d u ct i s co ve r e d b y t h i s g u a r a n t e e w i t h a p r o o f o f
pur c has e. The M anuf ac t ur er r es er v es t he r i ght t o c har ge f or t he r eas o nabl e c os t of any s er v i c e c al l i f :
• Y ou c annot pr ov i de ev i denc e t hat y our pr oduc t i s c ov er ed by t hi s guar ant ee.
• W h e r e a ser vi ce ca l l h a s b e e n m a d e a n d t h e e n g i n e e r f i n d s t h a t t h e r e i s n o f a ul t w i t h yo u r p r o d u ct .
• That y our pr oduc t h a s n o t b ee n i n st a l l e d o r o p e r a t ed i n a cco r d a n ce w i t h t h e U se r I n st r u ct i o n s B oo kl e t .
• That t he f aul t w as c aus ed by s om et hi ng ot her t han f aul t y m at er i al s , def ec t i v e c om ponent s or m anuf ac t ur i ng def ec t s .
• For m i s s ed appoi nt m ent s .
P ay m ent of t hes e c os t s ar e du e i m m edi at el y upon t he E ngi neer pr ov i di ng y ou w i t h an i nv oi c e. The M anuf ac t ur er r es er v es t he
r i ght t o t e r m i nat e t he guar an t ee i f y ou f ai l t o pay t he c os t s f or t he s er v i c e c al l i n a t i m el y m anner .
I f yo u a r e a r e si d e n t o f t h e U n i t e d K i ng d o m , t h i s g u a r a n t e e w i l l be gov er ned by E ngl i s h l aw and s ubj ec t t o t he E ngl i s h C our t s ,
s av e w her e y ou l i v e i n anot her par t of t he U ni t ed K i ngdom , i n w hi c h c as e t he l aw and c our t s of t hat l oc at i on w i l l appl y .
I f yo u a r e r e si d e n t i n t h e R e p u b l i c o f I r e l a n d , t h i s g u a r a n t e e w i l l be gov er ned by I r i s h l aw and t he I r i s h c our t s w i l l hav e
ju r is d ic tio n .
Thi s guar ant ee i s pr ov i ded by B ek o pl c . B ek o H ous e, 1 G r eenhi l l C r es c ent , W at f or d, H er t f o r d sh i r e . W D 1 8 8 Q U .
B ek o pl c i s r egi s t er ed i n E ngl and and W al es w i t h c om pany r egi s t r at i on num ber 02415578.
