Bedienungsanleitung BEKO B5WT512410W (Seite 39 von 44) (Englisch)

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8 Troubleshooting

Please read the “Safety Instruc-

tions” section first!

Programmes do not start after the load-

ing door is closed.

• Start / Pause / Cancel button is not

pressed. >>> Press Start / Pause / Cancel

button.

• It may be difficult to close the loading

door in case of excessive loading. >>>

Reduce the amount of laundry and make

sure that the loading door is closed prop-

erly.

Programme cannot be started or selec-

ted.

• The product has switched to self-protec-

tion mode due to a supply problem (line

voltage, water pressure, etc.). >>> De-

pending on the product model, select an-

other program by turning the Program Se-

lection button or pressing and holding

the On/Off button for 3 seconds to can-

cel the program. Previous programme

will be cancelled. See Cancelling the Pro-

gramme [}32]

Water inside the product.

• Some water has remained in the product

due to the quality control processes in

the production. >>> This is not a failure;

water is not harmful to the product.

The product does not take water in.

• Tap is turned off. >>> Turn on the taps.

• Water inlet hose is bent. >>> Flatten the

hose.

• Water inlet filter is clogged. >>> Clean the

filter.

• Loading door is not closed. >>> Close the

door.

The product does not drain water.

• Water drain hose is clogged or twisted.

>>> Clean or flatten the hose.

• Pump filter is clogged. >>> Clean the

pump filter.

Product vibrates or makes noise.

• Product is standing unbalanced. >>> Ad-

just the stands to balance the product.

• A hard substance has entered into the

pump filter. >>> Clean the pump filter.

• Transportation safety bolts are not re-

moved. >>> Remove the transportation

safety bolts.

• Laundry quantity in the product is too

little. >>> Add more laundry to the

product.

• Excessive laundry is loaded in the

product. >>> Take out some of the laun-

dry from the product or distribute the

load by hand to balance it homogen-

eously in the product.

• Product is leaning on a rigid item. >>>

Make sure that the product is not leaning

on anything.

There is water leaking from the bottom

of the product.

• Water drain hose is clogged or twisted.

>>> Clean or flatten the hose.

• Pump filter is clogged. >>> Clean the

pump filter.

Product stopped shortly after the pro-

gramme started.

• Machine has stopped temporarily due to

low voltage. >>> Product will resume run-

ning when the voltage restores to the nor-

mal level.

Product directly drains the water it

takes in.

• Draining hose is not at adequate height.

>>> Connect the water draining hose as

described in the user manual.

No water can be seen in the product

during washing.

• Water is inside the invisible part of the

product. >>> This is not a failure.

Loading door cannot be opened.

• Loading door lock is activated because

of the water level in the product. >>>

Drain the water by running the Pump or

Spin programme.

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BEKO B5WT512410W Seite 39

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