HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe place; you will need
to have this documentation available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this
information when you call us, or to use our online services. When you call us you may be
required to input your serial number into your telephone keypad. For help please visit
beko.co.uk/support/model-finder
The product model number is printed on the Operating Instruction Booklet / User guide
The product model and serial number is printed on the Rating Label affixed to the appliance.
The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or
other proof of purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is
required for requesting service under guarantee.
For service under guarantee or for product advice please call our Contact centre
Before requesting service please check the troubleshooting guide in the Operating Instructions
booklet, as a charge may be levied where no fault is found, and even though your product may still
be under guarantee.
After arranging service the area around the product must be easily accessible to the Engineer,
without the need for cabinets or furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any
repairs.
Please have your Model number and Serial number available when you call us, as you
may be required to input your serial number into your telephone keypad during your call.
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02,
and are charged at the basic rate. Calls from landlines and mobiles are included in free call
packages but please check with your telephone service provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the
extended guarantee agreement document, otherwise please call us using the appropriate number
above, where service can be obtained at a charge.
Should you experience any difficulty in obtaining service please call us on 0333 207 9710 or
01 862 3411
Contact us though our website
Send us a secure message through our online contact us form. Please visit our website, click
Contact Us and choose a product support topic from the list of options. Complete the required
details and click send message.
Product registrations
For UK registrations please visit beko.co.uk/register and for the Republic of Ireland visit
beko.ie/register. 14
