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BEKO GNE490E20ZDPX Seite 31

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30 /31 EN Refrigerator / User Manual
7 Troubleshooting
Please review this list before calling the service. This will
save you time and money. This list contains frequently
encountered problems that are not results of faulty
workmanship or material use. Your product may not
have some of the features described here.
The refrigerator is not operating.
• It may not be plugged in properly. >>>Plug in the
product properly.
• The fuse of the socket to which your refrigerator
is connected or the main fuse may have blown.
>>>Check the fuse.
Condensation on the side wall of the fridge
compartment (MULTI ZONE, COOL CONTROL and
FLEXI ZONE).
• The door may have been opened/closed
frequently. >>>Do not open/close the refrigerator
door frequently.
• The environment may be too humid. >>>Do not
install the refrigerator at locations with a very high
level of humidity.
• Foods containing liquid may have been placed
into the refrigerator in vessels without covers.
>>>Do not place foods containing liquid into the
refrigerator in unsealed vessels.
• Door of the refrigerator may have been left ajar.
>>>Do not keep the doors of your refrigerator
open for a long time.
• The thermostat may have been set to a very cold
level. >>>Set the thermostat to an appropriate
level.
The compressor is not operating.
• Protective thermal of the compressor will blow out
during sudden power failures or plug-out plug-ins
as the refrigerant pressure in the cooling system
of the refrigerator has not been balanced yet. The
refrigerator will start running approximately after
6 minutes. Please call the Authorised Service
Provider if the refrigerator does not start at the
end of this period.
• The freezer is in defrosting cycle. >>>This
is normal for a refrigerator that performs
full-automatic defrosting. Defrosting cycle is
performed periodically.
• The refrigerator may not be plugged in. >>>Make
sure that the plug fits the socket.
• Temperature settings may be incorrect.
>>>Select the correct temperature value.
• Possible power failure. >>>The refrigerator will
start to operate normally when power restores.
The operation noise increases when the
refrigerator is running.
• Operating performance of the refrigerator may
vary based on the ambient temperature changes.
This is normal and not a fault.
The fridge is running frequently or for a long
time.
• Your new product may be bigger than the previous
one. Larger refrigerators operate for a longer
period of time.
• The room temperature may be high. >>> It
is normal that the product operates for longer
periods in hot environments.
• The refrigerator may have just been plugged in or
loaded with food. >>>It takes the product longer
to reach the set temperature when it has just been
plugged in or loaded with food. This is normal.
• Large amounts of hot food may have been placed
into the refrigerator recently. >>>Do not place hot
foods into the refrigerator.
• The doors may have been opened frequently or
left ajar for a long time. >>>The warm air that
enters the refrigerator causes it to operate for
a longer period of time. Do not open the doors
frequently.
• Freezer or fridge compartment door may have
been left ajar. >>> Check if the doors are closed
completely.
• The appliance may be set to a very low
temperature. >>> Set the refrigerator
temperature to a warmer degree and wait until the
product reaches this temperature.
• Door seal of the fridge or freezer compartment
may be soiled, worn out, broken or not properly
seated. >>> Clean or replace the seal. Damaged/
broken seal causes the refrigerator to run for
a longer period of time to maintain the current
temperature.
Fridge temperature is adequate but the freezer
temperature is very low.
• The freezer compartment temperature may be
set to a very low value. >>> Set the freezer
compartment temperature to a higher value and
check.
Freezer temperature is adequate but the fridge
temperature is very low.
• The fridge temperature is adjusted to a very low
value. >>> Adjust the fridge temperature to a
higher value and check.
Food kept in the fridge compartment drawers is
frozen.
… 31 …

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